Rathbones' response to COVID-19
Here you will find Rathbones’ latest updates on our response to COVID-19; they are listed in date order, with the most recent being first. We continue to focus our efforts on serving our clients and partners, and encourage you to maintain contact with your investment manager or other usual Rathbones contact. We will continue to provide regular updates here as the situation develops.
24 March 2020
How to get in touch with us during the COVID-19 (Coronavirus) crisis
During these exceptional times, we continue to focus our efforts on serving our clients and partners; however, the COVID-19 (Coronavirus) pandemic means that we have made some necessary changes to the way we operate.
Effective from 24 March 2020, and in support of UK Government guidelines on social distancing, we are working towards the controlled temporary closure of most of Rathbones’ offices and have asked employees to work remotely. Our Liverpool office will remain open to maintain critical operational functions.
The changes we have made will have no impact on our ability to manage client portfolios.
We would encourage you to maintain contact with your investment manager or other usual Rathbones contact via these alternative means as our switchboard is exceptionally busy at the moment:
- Through a secure message via Rathbones Online portal
- Via email
- Phoning via direct dial where possible.
Note that calls to your investment manager or usual Rathbones contact may take slightly longer to be answered as they are being diverted from office phones to mobiles or landlines.
We would also remind you to be especially aware of fraud during these unprecedented times. The City of London Police has issued an alert that fraudsters are exploiting the COVID-19 pandemic to facilitate fraud and cybercrime. They advise that you should not click on links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.
We ask for your continued patience as we comply with government guidelines and protect the health and well-being of our employees, all the while maintaining the highest possible level of service to you.
19 March 2020
18 March 2020
COVID-19 (Coronavirus) – an update
As part of Rathbones’ ongoing actions to deal with the consequences of COVID-19 (Coronavirus) we have been exploring ways to ensure we preserve the health and well-being of our clients, professional business partners and staff, while maintaining services to clients without material disruption.
Effective this week we are phasing in “split-site working”, with teams of colleagues split between working remotely and being in the office at any given time. This may mean that your usual Rathbones contact will be working from a location outside the office.
The technology we use means that you can still make contact with usual phone numbers and email addresses. However, in line with the Government’s social distancing guidelines, we believe it is in everyone’s best interests to suspend face-to-face meetings for the time being.
Please take extra care with your financial transactions at this time, as periods of uncertainty often create opportunity for fraudsters. More information can be found here
We believe we are well-equipped to continue delivering the high levels of client service you would expect from Rathbones throughout the coming weeks. If you have any questions or concerns, please speak to your usual Rathbones contact.